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Privacy Policy

Make My Mortgage Ltd — Last updated 2026

MakeMyMortgage Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of Personal Touch Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority.

Company Information

Make My Mortgage Ltd is registered in England and Wales (company number 11342771) at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.

Policy Overview

We are committed to protecting your privacy and confidentiality. This policy complies with UK law, including the Data Protection Act 1998, and applies to all information collected through our website and other channels.

Information We Collect & How We Use It

Basic Identification & Contact Information
Used for service provision, identity verification, and marketing purposes.

Domain Names & Email Addresses
We record pages visited and email addresses but will not divulge your contact information to unauthorised third parties. Data supports correspondence, quality control, service updates, and related service notifications.

Website Usage Information
Our site employs software such as JavaScript to track page views and user behaviour for improvement purposes. This non-personally identifiable data remains internal and is not shared externally.

Business & Personal Information
Information from client relationships is kept confidential for business purposes only, with retention for a minimum of six years to support potential legal claims or tax authority requests.

Third-Party Advertising
External advertisers may use technologies such as cookies and JavaScript. We do not control these third parties' data practices.

Cookies
Detailed information appears in our separate Cookies Policy.

Communication Records

Employment Data

Job applications are retained for three years. Employment files are maintained for six years post-termination before destruction.

Third-Party Information Sharing

We do not sell or disclose your personal data to third parties except as specified in this policy. Marketing information (with your permission) may be shared with selected associates; you may opt out at any time by contacting us at mmm@makemymortgage.co.uk.

Data Processing & Location

Our website is hosted within the EU. Outsourced services may process data outside the UK.

Your Rights

You may review, update, or request removal of your personal information by contacting us. Identity verification will be required before any data is released or removed.

Content & Liability

Responsibility for user-posted content falls on the individual poster. We do not guarantee the accuracy of all website information; nothing on this website constitutes financial advice.

Security

Login details are protected, but users bear responsibility for safeguarding their own credentials and for logging out on shared computers.

Questions about this policy? Contact us at mmm@makemymortgage.co.uk or write to us at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.